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PRIVACY POLICY

Thank you for accessing the web site ("Site") of Shrubhub.com. ("Shrubhub"). We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

Your privacy is very important to us. Our Privacy Policy spells out Shrubhub's commitment to respecting the privacy of the members and visitors to the Site. We reserve the right to change this policy, which we'll do through online posting. We are very careful with what we do with your information. Collection of information is usually grouped into two categories: personal, which is information identifiable to a specific member, and aggregate, which is general demographic information that does not identify any individual member. Personal information may include your name, email address, mailing address, credit card information and phone number. We may also collect certain demographic information such as your genre preferences, age, gender, geographical location, language, time zone, income and education (some of the information we ask for may be optional). Shrubhub may use or disclose aggregate information for any purpose.

We will not disclose your personally identifiable information to third parties for their marketing purposes without your consent.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. It also explains the steps we have taken to secure your personal information. Finally, it explains your options regarding the collection, use and disclosure of your personal information. By visiting our Site, you accept the practices described in this Policy and in our Terms of Use.

This privacy policy applies only to this Site. We are not responsible for the content or privacy practices on any non-Shrubhub web site to which this Site links or that links to this Site.

INFORMATION COLLECTION AND USE

  1. Information Collection.
    We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:
    • help make this Site easier for you to use by not having to enter information more than once.
    • help you quickly find information, products, and services.
    • help us create content on this Site that is most relevant to you.
    • alert you to new information, products, and services that we offer.
  2. Registration and Ordering.
    Before using certain parts of this Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we use the personal information to contact you.
  3. Email Addresses.
    Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for promotions; to request us to notify you when regarding particular offers or products, or to sign up for our e-mail newsletter and special offers, including contests, which we may run from time to time. Your participation in a contest is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post on our Site the names and cities of contest winners.
  4. Cookies and Other Technology.
    Like many sites, this Site employs cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.
    • Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of this Site. We have to use cookies to enable you to select products and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THIS SITE'S COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are not "spyware."
    • Web beacons assist in delivering cookies and help us determine whether a web page on this Site has been viewed and, if so, how many times. For example, any electronic image on this Site, such as an ad banner, can function as a web beacon.
    • We may use third-party advertising companies to help us tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.
    • As an example, Facebook® collects certain information via cookies and web beacons to determine which web pages are visited or what products are purchased. Please note that any information collected by Facebook® via cookies and web beacons is not linked to any client's personal information collected by us.
  5. Log Files.
    As is true of most web sites, the Site automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
  6. Age.
    We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
  7. Information Use and Disclosure.
    • Internal Use. We use your personal information to process your order and provide you with Client Services. We may internally use your personal information to improve our Site's content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.
    • Communications with You. We will use your personal information to communicate with you about our site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance). Also, you may submit your email address for reasons such as to register for promotions; request we notify you regarding particular offers or products, or sign up for our email newsletter and special offers. If you submit your email address, we use it to deliver this information to you. We always permit you to unsubscribe or opt out of future emails (see the opt-out section for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders or your membership.
    • External Use. We want to provide you with excellent service and to offer you a great selection—we primarily sell merchandise, not information. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:
      • As do most Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
      • Similarly, to help you buy products and provide Client Services to you, we must provide your credit card number to financial services corporations such as credit card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in Data Security.)
      • We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site for illegal reasons or to commit fraud.
      • We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it's possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.
      • We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
      • I give express consent for Shrubhub to contact me to validate my desire to participate in Shrubhub offers, and other products and services via email, telephone or text messaging.

DATA SECURITY

This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

Shrubhub uses industry-standard procedures and safeguards designed to protect the privacy of all personal information. All Shrubhub employees with access to personal information are required to follow specific practices concerning its proper handling. Our vendors and their employees who may need access to member information, such as Client Services and fulfillment vendors, are held to strict confidentiality requirements. At times we may retain third parties to analyze data we collect on our website, and to administer the services provided (such as shipping, web hosting, etc. as described above), solely to help us provide and improve our products, services and websites. These suppliers and other third parties are not authorized by us to use your personal information in any other way. We may have to use personal information to investigate complaints and protect Shrubhub and its members, in compliance with the law, your Membership Agreement and Shrubhub policies.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email.

OPT OUT/CORRECTIONS

On your request, we will (a) correct or update your personal information; (b) stop sending certain non-membership or order-related emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing your request to our Client Services department at info@shrubhub.com. Please do not email your credit card number or other sensitive information.

OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION

As you might expect, the majority of information that we collect is obtained through our Site, and this Privacy Policy applies only to that online collection of personal information. We also collect information offline, where we also try to protect the privacy of your personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information) we will enter it into our database. (See the Data Security section above for more information). Another example involves faxes. If you fax something to us, we will act upon the fax and then either store or shred the fax, depending on whether there is any need to retain the information. There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn't discuss or try to predict all of those methods or uses. As we mentioned, we primarily sell merchandise, not information, and we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.

WHAT IF YOU'RE NOT A SHRUBHUB MEMBER, BUT YOU'VE HEARD FROM SHRUBHUB?

If you're not a member but you've been contacted by Shrubhub, we may have received your information in a few different ways. First, another member may have referred you. Members may give us your name and email address in order for them to customize an invitation for you to join. You also may receive similarly customized email reminders from your friend about this invitation. If you apply for membership, your information will be used in accordance with the rest of this privacy policy. If you choose not to apply online, your email address may be retained for a period. Similarly, a member may have shipped a gift or other merchandise to you through us and provided your personal information for that purpose.

You may have received an offer from us. If you were a prior member, we may have invited you back. We may also have received your information from one of our partners or from the mailing, opt-in emailing, or phone lists of a reputable company. Unless we are using an opt-in only list in our marketing efforts, Shrubhub will screen our lists with the Direct Marketing Association preference lists before we send such offers.

UPDATES TO THIS POLICY

If we change or update this Privacy Policy, we will post changes and updates on this Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact Client Services at info@shrubhub.com.

Privacy Policy for California Residents

(Updated: 07/01/2020)

This notice to California residents is provided under California law, including the California Consumer Privacy Act (“CCPA”), Cal. Civ. Code 1798.100, et seq. This notice supplements our Privacy Policy by explaining your California privacy rights if you are a California resident, and provides certain mandated disclosures about our treatment of California residents’ information, both online and offline.

Your Rights

Right to Access: If you are a California resident, you have the right to request, up to two times each year, access to categories and specific pieces of personal information about you that we collect, use, disclose, and sell.

Right to Delete: If you are a California resident, you have the right to request that we delete personal information that we collect from you, subject to applicable legal exceptions.

Process to Make a CCPA Request: To make an access or deletion request, please visit ccpa.shrubhub.com. Before completing your request, we may need to verify your identity or the identity of your authorized representative. We will send you a link to verify your email address and may request additional documentation or information solely for the purpose of verifying your identity. You have the right not to receive discriminatory treatment for the exercise of your privacy rights conferred by the CCPA.

Right to Opt Out of Sale of Personal Information: If you are a California resident, you have the right to “opt out” of the “sale” of your “personal information” to “third parties” (as those terms are defined in the CCPA). Our Privacy Policy describes the limited circumstances in which we may share your information with third parties. Our Privacy Policy also provides you with certain controls and choices regarding our collection, use, and sharing of your information.

Among other rights provided for in our Privacy Policy, you may:

Shine the Light Act: If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by ShrubHub to third parties for the third parties’ direct marketing purposes. We take great pride in the relationship of trust we have built with our guests over many years and we are dedicated to treating your personal information with care and respect. Pursuant to California Civil Code Section 1798.83(c)(2), ShrubHub does not share guests’ personal information with third parties’ for their direct marketing use unless a guest elects that we do so.

To make such a request, please go to “DO NOT SELL MY PERSONAL INFORMATION” section.

Removal of Content: If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted.

To make such a request, please send an email with a detailed description of the specific content or information to caprivacy@shrubhub.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

Mandatory Disclosures

In addition to the information provided elsewhere in our Privacy Policy, we make the following disclosures for purposes of compliance with the CCPA:

Contact Information

If you have any questions or concerns regarding this Privacy Policy for California Residents, please send an email to privacy@ShrubHub.com or write us at:

Privacy Policy for California Residents

ShrubHub LLC 

2885 Rounsevel Terrace 

Laguna Beach, CA 92651 

You can also contact ShrubHub by calling 877-647-3277

PRIVACY POLICY FOR CHILDREN

(Updated: 07/01/2020)

ShrubHub LLC’s (“ShrubHub”) site and online services are not directed to children under the age of 13 (“Child” or “Children”) and do not collect personal information from them. ShrubHub has no actual knowledge that ShrubHub’s site or online services are collecting personal information from Children. ShrubHub is also not collecting information from users of a site or service directed to Children.  Nevertheless, ShrubHub is committed to protecting the privacy of Children who may use our sites and applications. This Privacy Policy for Children explains our information collection, disclosure, and parental consent practices with respect to information provided by guests and uses terms that are defined in our general Privacy Policy. This policy is in accordance with the Federal Trade Commission’s Children’s Online Privacy Protection Act (“COPPA”) and outlines our practices in the United States and Latin America regarding Children’s personal information. 

The ShrubHub Privacy Policy is incorporated herein by reference. 

Why is there a separate Privacy Policy for Children?

COPPA requires us to inform parents about how we collect, use, and disclose Personal Information from Children. For more information about COPPA and general tips about protecting Children’s online privacy, please visit Protecting Your Child’s Privacy Online.

What kind of Personal Information is covered by COPPA?

Under COPPA, “Personal Information” is defined as individually identifiable information, and includes: full name (first and last); a home or other physical address including street name and city or town; online contact information such as an email address or screen name; a phone number; a Social Security number; a photograph, video or audio file containing a Child’s image or voice; a persistent identifier that can be used to recognize a Child over time and across different websites or online services; geolocation information sufficient to identify street name and name of city or town; or information collected that is combined with the individually identifiable information listed above.

Does ShrubHub collect Personal Information from Children?

No, we do not knowingly collect Personal Information (as defined under COPPA) from Children. Children under the age of 13 are not permitted to create, access, or use an ShrubHub account.

What information does ShrubHub collect?

In order to create an ShrubHub account, we request guests to provide the following information: _____________________________ and, in some cases, a password. Our request for such information is solely for the purpose of validating the identity of our guests. We do not request, access, or retrieve any additional information. All information, including identification numbers, is protected from unauthorized disclosure. ShrubHub may also collect information about a guest’s online activity, IP address, device type, unique device data such as device ID, and operating system.

How does ShrubHub collect information?

ShrubHub collects information through active participation of the guest and passively through the use of “cookies” and similar technologies. For more information on how ShrubHub uses cookies, please see our general Privacy Policy.

How does ShrubHub use information?

ShrubHub collects information from a guest in order to:

ShrubHub never sells a guest’s information. We may share anonymized information in aggregated form with third parties and/or business partners in order to analyze service usage, improve our services and user experience, or for other similar purposes. The use and disclosure of such anonymous information is not subject to any restrictions under this Privacy Policy for Children. A guest’s information is only retained by ShrubHub for the time period necessary to _____________________________________________________________.

What if a guest shares information with others while using our services?

While using our services, guests may enjoy opportunities to post reviews, rate digital content, and share digital content information with others in public forums and on social networking websites such as Facebook, Twitter, and Goodreads. When a guest shares such information, it is made public and is not subject to this Privacy Policy for Children. We are not responsible for any third party’s use of information a guest publicly displays or discloses through our Services.

How can parents control their Child’s information?

Parents may email privacy@ShrubHub.com to inquire if their Child has submitted Personal Information to ShrubHub and to request the review, correction, and/or removal of any such Personal Information from our system.

Changes to this Privacy Policy for Children

This Privacy Policy for Children was last updated in July 1, 2020. Please check this Privacy Policy for Children periodically for updates. Your continued use of our services after the posting of any changes to this Privacy Policy for Children means that you agree to be bound by such changes.

In the event of a change of control (i.e. sale of sale or merger of ShrubHub, Inc.) the successor entity will be subject to these same privacy commitments.

Contact Information

If you have any questions or concerns regarding this Privacy Policy for Children, please send an email to privacy@ShrubHub.com or write us at:

Privacy Policy for California Residents

ShrubHub LLC 

2885 Rounsevel Terrace 

Laguna Beach, CA 92651

You can also contact ShrubHub by calling 877-647-3277.

We use cookies and other technologies to collect data about your browser, device and location. We share this data with advertising, social media and analytics partners to help us understand how the site is used and to personalize our content and the advertising you see on this and other sites. For more information see our Privacy Policy and Cookie Statement. California law considers some of this activity to be a “sale” of personal data.

Do Not Sell My Personal Information

If you are a California resident, you may make your Do Not Sell My Personal Information (“DNS”) request(s) below. Before you submit your DNS request, please read the following information for additional context.

The advertising you see is critical to our ability to fund the high-quality content you expect. We strive to make this content and the advertisements you see, relevant, timely and inspiring. To help us do so, we use data to supplement the great work generated by our content creators.  This data does not typically identify you by name or other directly identifiable means. Rather, data about the content and advertising you view on this and our commonly branded sites, how you arrived at the sites, and your general location is added to unique online profiles about your browser and device maintained by us and third party advertising, social media and analytics businesses. This data is used by each of us to help understand how our sites are used, to personalize our content, and to tailor advertising on our sites and across the internet to your perceived interests. You can read more in our Privacy Policy.

The California Consumer Privacy Act (CCPA) considers the sharing of some of this data, particularly when used for the third-party’s commercial advertising purposes, to be a “SALE” of personal data even if no money is exchanged. If you want us to stop “selling” your data, go to the “MANAGE CONSENT PREFERENCES” section below and toggle the “Sell My Personal Information” button below to the left so that this button is turned “OFF” or call 877-647-3277. You can also click on “Cookies Details” to make specific choices about the data “sold” on the site by controlling which cookies load on your visit. 

We will continue to share data with service providers, who use the data on our behalf, after you make a DNS request, meaning you will still see advertising. This advertising may include interest-based advertising data about your visit and data from third parties. To learn more about interest-based advertising across sites and additional opt-out choices you can visit one of the following industry sources: http://optout.aboutads.info/#/; http://optout.networkadvertising.org/#; and http://www.aboutads.info/appchoices. If you also want to opt-you out of the “sale” of your data in contexts other than online advertising such as when we share your name, email or postal address with third parties for their marketing purposes, click here: CCPA Request Form. If you only browse on our sites but have not otherwise interacted with us, this type of data sharing may not apply to you. To find out more and request information on the data we may have about you, see the “Your California Rights” section of our Privacy Policy. 

Manage Consent Preferences

Sell My Personal Information [PLACE ON/OFF TOGGLE HERE]

Under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information to third parties. You may exercise your right to opt out of the sale of personal information by using the above toggle switch. For more information, see the explanation above or view our Privacy Policy and Cookie Statement. If you want us to stop “selling” your data, toggle the “Sell My Personal Information” button above to the left so that this button is turned “OFF”.

Cookies Details‎