Frequently Asked Questions

A. ShrubHub is a group of landscape design professionals who dedicate themselves to unlocking the full potential of outdoor spaces and creating homey environments: open areas where people feel at ease, secure and delighted.

We offer our clients all-online, one-stop landscape design services, breathing life into personalized outdoor havens for homeowners to enjoy for years to come.

ShrubHub’s main goal is to change the lives of many families, inspiring them to explore the gripping beauty of nature and to spend more time in the fresh air. We go beyond the mere concept of landscape design, we bring your hopes and dreams to life.

A. As long as you have a dream yard in mind, ShrubHub is for you. With our affordable online packages, anyone can transform their uninspiring yard into a mesmerizing retreat.

A. From California to Maine and everywhere in between, ShrubHub proudly extends its services all over the United States, Canada, and Australia as well.

A. Your journey with ShrubHub starts with purchasing the package that best suits your vision, goals, and dreams. Soon after, you get access to the Customer Portal where you share your property photos along with other mood boards and inspirations that capture the essence of your dream yard.

Via one-on-one virtual consultation, you delve deeper into the outdoor experience you wish to have in the near future. In about 15 business days, you receive a photorealistic 3D rendering of your dream yard.

Now, you can virtually step into your yard to make sure this design echoes your vision down to the tiniest of detail. Once you decide that this 3D design mirrors your dream yard, you will receive the final deliverables.

A. ShrubHub introduces cost-effectiveness at its finest.

Under $300, you access not only a top-notch 3D landscape design that skillfully mirrors every detail you once had in mind but also one-on-one virtual consultations with design experts, product legend, and a shopping list that matches your style, contractor installation quote, and a free bonus e-book.

A. Unlike traditional landscape design which costs you an arm and a leg to bring your ideal outdoor space to life, online landscape design (especially at ShrubHub) costs as low as $297 to fashion your long-lost dream yard.

If you rely on traditional methods, not only will you attend endless meetings, but you will also have to accept a not-so-premium quality because traditional offices only have access to nearby talents.

On the other hand, from the comfort of your home and with just a click of a button, you can enjoy a virtual, hassle-free experience while breathing life into your dream yard, all with the help of world-class experienced designers and state-of-the-art technology.

A. Once you receive the first draft of the 3D design, you get to go through the whole outdoor experience virtually and live the dream you once had in mind.

Step into your yard, walk around this photorealistic rendering as if you are actually there, take a closer look at every single detail, and feel the overall mood of the design.

If this design is a work of art that meticulously mirrors your vision, then it will be finalized and ready for the next step. However, if you have any concerns, express them to the designer.

With unlimited revisions, you can suggest any modifications until you are completely satisfied with the outcome.

A. When designing a landscape, ShrubHub’s professional designers make sure that the conditions of a certain geographical location match the design plan.

With soil, climate conditions, drainage, and vegetation in mind, ShrubHub’s experts masterfully craft a 3D landscape design that flawlessly and smoothly blends with the environmental conditions of your state.

At last, when stepping into your garden, you feel like it is an integral part of the surrounding nature as if it has always been there!

A. ShrubHub celebrates the uniqueness of every design and offers you a personalized journey from the moment you step into your yard.

Every corner says something about you. And to make sure your style is fully mirrored in your dream yard, we created the Customer Portal where you upload the photos that best describe your vision, personality, lifestyle, and goals.

As a result, your outdoor space will effortlessly reflect who you are. You get to own a private outdoor space that is specially curated to make your life easier, more convenient, and more exciting.

A. Yes. Once the landscape design is finalized, ShrubHub brings its vast network of contractors into play and connects you to a licensed, trustworthy contractor.

A. Absolutely yes! ShrubHub’s main goal is to build you an enjoyable outdoor experience that you can actually afford. That’s why your budget is our number one priority.

While creating your 3D design, the designer keeps your budget in mind, making sure every detail meets your financial needs.

From plants, pergolas, hardscapes, and furniture to play areas, statement pieces, and outdoor kitchens, every item included in the design is part of your budget, all while maintaining outstanding quality as usual.

A. Yes, it is necessary for an individual to be present at the delivery location to receive the shipment.

A. Yes, you have the option to cancel any delivery before it leaves our facilities without any additional fees.

A. If there is no one available to receive the delivery or if the order is cancelled while in transit, you may be liable for additional delivery and late cancellation fees.

A. No, all deliveries will be made to the curbside only as we are currently unable to deliver orders to back or side yards.

A. Yes, you have the option to cancel any delivery before it leaves our facilities without any additional fees.

A. Yes, if you wish to be refunded for the product after receiving it, you may be subject to additional delivery and late cancellation fees.

A. In some cases, you may be eligible for a store credit refund, which is valid for 6 months from the issue date.

A. Yes, you have the option to cancel your order within 24 hours of placing it without any penalty.

A. If you cancel your order after it has been shipped or after the 24-hour window, you can receive a store credit refund valid for 6 months or a monetary refund where a late cancellation fee may apply.

A. If you receive a dead plant, you can request a replacement or refund by sending a request for review within 24 hours of receipt to verify the state of the plant.

A. If you receive the wrong plant, you can request a replacement or refund by sending a request for review within 24 hours of receipt.

A. If the received plant does not meet your expectations, a plant expert will assess whether it needs to be watered or repotted to achieve the desired appearance. If not, you can request a replacement or refund after verifying the request.

A. If you change your mind about the order after receiving it, you can receive a store credit refund valid for 6 months or a monetary refund where a late cancellation fee may apply.